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Services provided for passengers with reduced mobility

Standard  of service of the Persons with Reduced Mobility (PRM), taking into account the specifics of the PRM service at the JSC “International airport “Kazan” included description of reqremints of its execution in accordance with international practice and recommendations, establishes the necessary basis for the provision of specific services at Kazan International Airport.

Standard includes:
- minimum, but not limited, requirements for servicing passengers with disabilities or with restricted mobility abilities;
- basic recommendations of how to maintain an acceptable level of service for passengers with disabilities or with reduced mobility;
- direction for improving the quality of service of passengers with disabilities or with limited ability to move.

The standard aproved by the Main Operator of Kazan Airport was developed in collaboration with users of airport services and organizations representing interests of passengers with disabilities. The provisions of this Standard (Russian version) published on the airport’s website

Dounload the russian version of the standrd (PDF)