Worldwide recognition again! Kazan international airport won again the award for The Best Airport Staff Service in Russia &CIS at the 2020 World Airport Awards from Skytrax
On May 11, during The World Airport Awards 2020 online award ceremony the most respected aviation consulting company Skytrax awarded the prize to Kazan international airport n.a. Gabdulla Tukay for the seventh time, adding again the air harbor to the list of the leaders in the global airport industry.
Kazan airport, being in a highly competitive group of airports, proved again its leadership in the nomination the Best Airport Staff in Russia & CIS, which is confirmed by the choice of passengers and the expert community.
The award was presented for exceptional achievements in the interaction of airport services with passengers and the efficiency of employees, for the friendly and attentive attitude of the staff, for the use of innovative technologies in passenger service.
Edward Plaisted, CEO of Skytrax said:
“Front line service quality is a decisive factor for all airports, regardless of their size, and Kazan International Airport should be proud of being recognized by passengers as a leader in the category of “Best Airport Staff in Russia &CIS” it is ahead of larger regional competitors”.
Sergey Romantsov, Director General, Kazan international airport said:
“Besides, now two the Best Airport Staff in Russia & CIS (2019, 2020) awards from Skytrax, Kazan international airport is a five-time winner of the Best Regional Airport Russia & CIS-the Best regional airport in Russia and the CIS (2014-2018), as well as the winner of the 4-star rating (2015) Skytrax.
We thank our colleagues for the great honor they have given us – this is an incentive for us to continue working on introducing new high-tech services and expanding the range of services provided to passengers."
The Skytrax World Airport Award is one of the most objective and prestige award in the world civil aviation. It is regarded as benchmark “Oscar” or the quality benchmark for the world airport industry. The airport rating is based on the largest study of service quality assessment in more than 550 airports. This is based on the expert assessment and customer comments. The survey evaluated the customer experience across airport service and product key performance indicators – as check-in, arrivals, transfers, shopping, security and immigration through to departure gates.